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HERA CHARGE ELEKTRONİK A.Ş.

PROTECTION OF PERSONAL DATA DATA SECURITY AND PRIVACY POLICY

This Data Security and Privacy Policy ("Privacy and Security Policy") explains the procedures and principles regarding how HERA CHARGE ELEKTRONİK A.Ş. / Mersis: 0461 1117 5740 0001 (hereafter referred to as “HERA CHARGE” or “Company”) ensures the confidentiality and security of personal data processed by our institution.

At “HERA CHARGE,” we consider the implementation of the Information Security Policy to be one of the company’s vital processes. It is important for us that you understand how we use your information, ensure your security, and protect your privacy while using our services. Therefore, we kindly ask you to take the time to read our Privacy Policy carefully.

1 Processing of Personal Data of Data Subjects Minors

If you are under the age of 18, you must visit the website under parental supervision. You should not use this website or share any personal information without parental consent.

2. For what purposes do we process your personal data?

We process personal data for the following purposes:

  • Providing you with information and offering products, services, and opportunities related to HERA CHARGE’s areas of operation,
  • Using the data in line with HERA CHARGE’s interests and policies to carry out business operations,
  • Analyzing anonymized data for statistical purposes to improve services,
  • Informing you about the requested information, events, and services,
  • Processing personal data obtained from your website visits, including preferences, transactions, browsing times, and other data,
  • Ensuring the security of your personal data held by HERA CHARGE and transferring it for storage purposes,
  • Taking backup/copy measures to prevent data loss,
  • Managing applications and software,
  • Fulfilling legal obligations as required by laws and regulations,
  • Other purposes stated in the Personal Data Protection Law (PDPL).

The main purpose of this Policy is to outline the lawful personal data processing activities carried out by Hera Charge and the principles for protecting personal data, thus ensuring transparency by informing and enlightening individuals whose personal data are processed by our company.

3. Who are the recipients of your personal data and for what purposes is it transferred?

Your personal data obtained through visits to our website may be transferred to our business partners, suppliers, authorized public institutions, and private individuals under the conditions and purposes of processing personal data specified in Articles 8 and 9 of the Personal Data Protection Law No. 6698.

4. What is the method of collecting your personal data, and what is the legal basis?

Any information that identifies or can identify you is considered “personal data.” Your personal data is collected through cookies as part of your visit to our website, based on the legal grounds outlined in Articles 5 and 6 of the Personal Data Protection Law No. 6698, including the establishment or performance of a contract, legitimate interest, legal obligation, and the exercise or protection of a legal right.

  • Information and Rights of Data Subjects

As the owner of your personal data, under Article 11 of the Personal Data Protection Law No. 6698, you have the following rights:

  • Learn whether your personal data is processed,
  • Request information regarding the processing of your data,
  • Learn the purpose of processing and whether it is used in line with that purpose,
  • Know the third parties in the country or abroad to whom your data is transferred,
  • Request the correction of your personal data if it has been processed inaccurately or incompletely, and ask that the relevant parties be notified of this correction,
  • Request the deletion or destruction of personal data in accordance with the law and ask that the relevant parties be notified of this,
  • Object to unfavorable outcomes arising from the analysis of your data solely by automated systems,
  • Claim compensation for damages if your personal data is processed unlawfully.

To exercise your rights, you can fill out the Data Subject Application Form available on our website (www.heracharge.com) or submit a similar written request to “HERA CHARGE.” Your application will be concluded free of charge as soon as possible and no later than thirty days, depending on the nature of your request. However, if the requested action incurs a cost, a fee may be charged according to the tariff determined by the Personal Data Protection Board. For comprehensive information on how we process and protect your personal data, please review our Personal Data Processing and Protection Policy available on the company's website. You can send all written requests to our contact address (Güllübağlar Mah. Fırketeci Sk. No: 2 P.K:34906 Pendik/ISTANBUL) or to email address (info@heracharge.com).

6. Accessing and Updating Information

Through our websites, you can ensure that your contact information, preferences, and other personal data are accurate, complete, and up-to-date. We will never request your password, credit card details, or other personal data via email. This method of stealing and misusing personal data is called "Phishing." If you receive a message requesting personal data that appears to come from us, do not respond. Each time you use our services, we aim to provide you with access to your personal data. If this data is incomplete or incorrect, we will implement the necessary process to update or delete it (unless we need to retain it for business or legal reasons). When updating your personal data, we may first ask you to verify your identity to fulfill your request.

7. Our Data Security Criteria

HERA CHARGE” takes necessary administrative and technical measures to ensure the confidentiality and security of your personal data, including sensitive data, collected through our websites and applications. These measures include:

  • Storing personal data in secure environments accessible only to authorized HERA CHARGE employees (subject to a confidentiality agreement), intermediaries, and contractors,
  • Verifying the identity of users before allowing access to their personal data stored on our website or applications,
  • Taking administrative, technical, and physical measures to protect personal data from loss, theft, abuse, unauthorized access, sharing, modification, and destruction.

8. Validity of the Privacy and Security Policy

Our Privacy and Security Policy applies to all services provided by “HERA CHARGE,” including advertising and research services.

9. Privacy Questions and Reminders

Due to the constant evolution of internet technologies and the dynamic nature of internet-based business models, this policy is subject to change. Any changes to the Privacy and Security Policy will be announced through our websites and applications. We recommend that you periodically visit our website to stay informed of any updates. If you have any questions or concerns regarding the Privacy and Security Policy or our data processing practices, please contact us.

10. Spam Emails

Spamming refers to sending unsolicited emails for advertising, marketing, or promotional purposes without your consent. At “HERA CHARGE,” we do not send spam emails. It is illegal to send advertising emails without the recipient’s consent. We do not use your personal data (including your email address) for direct marketing or advertising without your permission, nor do we share your personal data with third parties for the purpose of sending spam emails. Our websites, services, and applications give you the option to receive marketing emails. Each email sent by “HERA CHARGE” offers you the opportunity to unsubscribe from marketing emails at any time. If you believe you have received a spam email from “HERA CHARGE,” please contact us immediately.

11. DATA PROCESSING ACTIVITIES FOR OUR GUESTS;

“HERA CHARGE” may need to disclose your personal data due to legal processes, lawsuits, or requests from public authorities within the country. Your data may be shared with the relevant authorities when necessary or deemed appropriate in accordance with the Personal Data Protection Law No. 6698, for reasons related to national security or other matters of public importance.

12. DATA PROCESSING ACTIVITIES FOR OUR GUESTS;

This Privacy and Data Security Policy is effective as of January 24, 2024. If the entire policy or certain articles are updated, the enforcement date will be revised accordingly. The Privacy and Data Security Policy is published on HERA CHARGE’s website www.heracharge.com and made available to data subjects upon request.